Technical support specialist
Kyiv
Support
Project:
The project is Lead distribution system — the solution to manage clients from all over the world.
The system encompasses a wide variety of features, such as incoming leads analysis modules, core descicion-making lead distibution engine, reporting system, billing and others.
We are looking for a Technical Support Manager to join our Team.
Requirements:
- Good command of English: Upper — intermediate level and higher of speaking and writing
- Good communication skills
- Experience with using CRM systems
- Experience with customer support
- Experience with task trackers
- Basic understanding of web product development
- Basic HTML knowledge
- Basic knowledge of Google Analytics
- Technical education as a plus
- Ability to work both individually and within a team
- A quick mind
- Problem solver and a very responsible person
Responsibilities:
- Support of business users (internal) via various communication channels
- Assistance to business users with using the system
- Providing education and onboarding to users
- Collecting own feedback/users experience and passing to the team
- Monitoring system’s activity, reacting to any issues or suspicions
- Writing manuals
- Solving of any technical and organizational issues
What we can offer to you:
- Working in a successfully dynamic international company
- Competitive salary
- Paid sick lists and vacations
- Medical insurance
- English courses
- Flexible work schedule
- Work with a professional team
- Friendly atmosphere
- Corporate events
- Cozy office in the city center
