System Support Manager/PM Assistant

Kyiv System Support Manager/PM Assistant System Support

Requirements:

  • Good command of English: Upper - intermediate level and higher of speaking and writing
  • Good communication skills
  • Experience with using CRM systems
  • Experience with customer support
  • Experience with task trackers
  • Basic understanding of web product development
  • Basic HTML knowledge
  • Basic knowledge of Google Analytics
  • Technical education as a plus
  • Ability to work both individually and within a team
  • A quick mind
  • Problem solver and a very responsible person

Responsibilities: 

  • Support of business users (internal) via various communication channels
  • Assistance to business users with using the system
  • Providing education and onboarding to users
  • Collecting own feedback/users experience and passing to the team
  • Monitoring system's activity, reacting to any issues or suspicions
  • Writing manuals
  • Solving of any technical and organizational issues

We offer:

  • Working in a successfully dynamic international company
  • Competitive salary
  • Paid sick lists and vacations
  • Medical insurance
  • English courses
  • Flexible work schedule
  • Work with a professional team
  • Friendly atmosphere
  • Corporate events
  • Cozy office in the city center

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