Technical Support Manager

Kyiv Technical Support Manager Support

Requirements:

  • English level — Upper-intermediate or Advanced both verbal and written
  • Technical education (Computer science or other related fields) or 1+ years of experience in technical and customer support
  • Good understanding of web product development: SDLC, HTTP, Internet, RESTful API etc
  • Understanding how to read and analyze logs
  • Good communication skills
  • Should be responsible and be able to solve problems individually

Would be a plus:

  • Experience with Math/Statistics/Data analysis
  • Experience with CRM systems
  • Experience with task trackers
  • Experience working with Postman, Kibana

Responsibilities:

  • Support internal business users in their everyday operational issues, using the system etc
  • Communicate with new external partners and participating in technical integrations with them
  • Support existing external integrations, troubleshoot APIs integrations
  • Collect business users feedback and pass it to the team
  • Monitor system's activity, reacting to the issues or suspicions
  • Write manuals
  • Work closely with the development team
  • Assisting the QA team in testing on the production

We offer:

  • Interesting projects, opportunities for professional growth
  • Competitive salary
  • Paid sick lists and vacations
  • Medical insurance
  • English courses
  • Flexible work schedule
  • Work with a professional team
  • Friendly atmosphere
  • Corporate events
  • Cozy office in the city center

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